Customer Satisfaction Through Quality Service

Brazil Clean is committed to delivering a quality result, with structured Q.A. control methods and techniques and a philosophy of continued improvement. Quality is a commitment by all management, employees and subcontractors.

Approach & Aims

• Accept responsibility
• Deliver service quality
• Seek feedback and improve
• Value customer satisfaction
• Rectify any defects in a timely manner
• Identify and promote good work practices

Guidelines & Policy

• Preparation, Planning and Instruction
• Brazil Clean policies, systems and training, ensure quality management at Work
• A structured approach inline with legislative rules, standards and guidelines
• Jobs are assessed at commencement to determine quality metrics
• Workers are directed, trained and instructed for the work

Systems & Methods

• The Brazil Clean quality system has been developed inline with I.S.O. guidelines
• Quality certification underpins diligence and a thorough approach for work process and procedures
• Guidelines and forms support the consistent delivery of quality service
• Job Signoff, Quality Review and Customer Feedback are part of our Quality Assurance & continual improvement process